Comments on: Bad vs Average vs Good vs Outstanding Customer Service http://www.2habitsaweek.com/264/bad-vs-average-vs-good-vs-outstanding-customer-service/ Changing my life ... one habit at a time Mon, 14 Nov 2011 07:16:14 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Brian Morris http://www.2habitsaweek.com/264/bad-vs-average-vs-good-vs-outstanding-customer-service/comment-page-1/#comment-69 Brian Morris Mon, 17 Aug 2009 02:42:51 +0000 http://www.2habitsaweek.com/?p=264#comment-69 The little guy or woman almost always delivers a better service than the big corporation. I teach writing to students all over the world. There are five of us running the office. We get it right 99.99% of the time because we take PERSONAL RESPONSIBILITY for what we do. Even to running after the postman with a letter we didn't want to wait an extra 24 hours. Our competitors are universities. Their people clock in and clock out. No one will fire them if they goof up. "Take it or leave it" is their mantra. "I've got tenure!" Long may the little operation florish around the free world. Vote with your feet. Vote with your click. www.nzibs.co.nz and ebookofknowledge dot com The little guy or woman almost always delivers a better service than the big corporation. I teach writing to students all over the world. There are five of us running the office. We get it right 99.99% of the time because we take PERSONAL RESPONSIBILITY for what we do. Even to running after the postman with a letter we didn’t want to wait an extra 24 hours.
Our competitors are universities. Their people clock in and clock out. No one will fire them if they goof up. “Take it or leave it” is their mantra. “I’ve got tenure!”
Long may the little operation florish around the free world.
Vote with your feet. Vote with your click. http://www.nzibs.co.nz and ebookofknowledge dot com

]]> By: Pambie http://www.2habitsaweek.com/264/bad-vs-average-vs-good-vs-outstanding-customer-service/comment-page-1/#comment-68 Pambie Mon, 17 Aug 2009 00:27:38 +0000 http://www.2habitsaweek.com/?p=264#comment-68 Thank you! I actually didn't know that - and I appreciate knowing it (even though the article is really not meant to be ABOUT flower brokers, but rather about what a business can do to make their customer service outstanding). No, I am not "shilling" for 1800 - I actually didn't even say anything that great about them, just that they delivered my flowers. Next time I need to send flowers, I will definitely take your suggestion. Thanks again! Thank you! I actually didn’t know that – and I appreciate knowing it (even though the article is really not meant to be ABOUT flower brokers, but rather about what a business can do to make their customer service outstanding). No, I am not “shilling” for 1800 – I actually didn’t even say anything that great about them, just that they delivered my flowers.

Next time I need to send flowers, I will definitely take your suggestion. Thanks again!

]]> By: Bad vs Average vs Good vs Outstanding Customer Service | The Life … | Money Blog : 10 Dollars : Money Articles. http://www.2habitsaweek.com/264/bad-vs-average-vs-good-vs-outstanding-customer-service/comment-page-1/#comment-67 Bad vs Average vs Good vs Outstanding Customer Service | The Life … | Money Blog : 10 Dollars : Money Articles. Sun, 16 Aug 2009 14:22:15 +0000 http://www.2habitsaweek.com/?p=264#comment-67 [...] Read more here: Bad vs Average vs Good vs Outstanding Customer Service | The Life … [...] [...] Read more here: Bad vs Average vs Good vs Outstanding Customer Service | The Life … [...]

]]> By: Ken Bolt http://www.2habitsaweek.com/264/bad-vs-average-vs-good-vs-outstanding-customer-service/comment-page-1/#comment-65 Ken Bolt Sun, 16 Aug 2009 13:54:47 +0000 http://www.2habitsaweek.com/?p=264#comment-65 Why does anyone order from a flower broker / order gatherer?? Neither Telefl or 1800 actually fill any orders themselves. They keep 30% of the order amount and get a real local florist to actually make it and deliver it. The real local florist gets paid 70%. Why not just Google... Florist, City, State? Choose a real local florist and deal direct. One of them will fill the order anyways. You will get better value and better service. The order brokers are JUST web sites. (Unless maybe you are schilling for 1800 and getting paid too?) Ken Why does anyone order from a flower broker /
order gatherer?? Neither Telefl or 1800 actually fill any orders themselves. They keep 30% of the order amount and get a real local florist to actually make it and deliver it. The real local florist gets paid 70%. Why not just Google… Florist, City, State? Choose a real local florist and deal direct. One of them will fill the order anyways. You will get better value and better service. The order brokers are JUST web sites. (Unless maybe you are schilling for 1800 and getting paid too?) Ken

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